Updates

Registration and application forms now ask attendees to enter their email address twice. A single typo in an email address can mean a missed confirmation, a lost badge or lost application approval. This small check catches those mistakes before the form is submitted.

How It Works

• Forms now show a Confirm e-mail field right below the E-mail field.

• Attendees type their email address again to confirm it.

• If the two addresses don't match, a red ! appears next to Confirm e-mail and the form cannot be submitted. Hovering over it displays the text “Must match the e-mail address entered above”.

The change applies automatically to every registration and application form. There's nothing to set up in Manage.

Conventions can now give their volunteer program its own name. Whether your crew are ConCrew, Meeples, Guides or something else entirely, attendees will see your name for them instead of "Volunteer" throughout the attendee experience.

Set Your Display Names in Volunteer Settings

Three new fields appear at the top of Volunteers → Settings in Manage:

• Name - What one person taking part is called (e.g. Quester). Used on their personal schedule.

• Plural - What they are called as a group (e.g. Questers). Used wherever attendees are told about them.

• Activity - What taking part is called (e.g. Questing). Used for the section name attendees see.

If you don't set custom names, attendees continue to see Volunteer, Volunteers and Volunteering. The Manage side always uses the standard Volunteer terms, so your admin team works with familiar menus whatever name you choose

What Attendees See

Your custom names appear in three places in the attendee experience.

Info Section

The volunteering section in Info takes the Activity name, here Questing, along with its menu entry.

My Itinerary

Shifts on an attendee's itinerary use the Name, here labelled Quester Assignment.

Mobile Dashboard

On the mobile dashboard, the Quick Links tile becomes My Questing. Tapping it opens the Questing section.

We have updated how event scheduling overlaps are managed with the improved Clash Handling system (previously known as Clash Enforcement). The previous "Enabled/Disabled" settings have been replaced with three options that provide complete control and clarity over schedule conflict handling.

Admins can now establish a default setting for the entire convention and easily override it on individual events.

Three New Clash Handling Options

• Warn Only: Attendees are warned about overlapping events during registration but are not prevented from joining the event.

• Allow Overlaps: Attendees are not prevented or warned about overlaps, unless the other event on their schedule has a stronger clash policy.

• Prevent Overlaps: Attendees are warned and strictly prohibited from joining an event if it overlaps with another event that also prevents overlaps.

Recommended Best Practices

• Priced Events: We recommend setting paid events to Prevent Overlaps. This ensures attendees cannot double-book themselves for events they are paying to attend and helps prevent accidental changes.

• Short-Duration Drop-in Events: For drop-in and demo events that don't require an attendee to be present for the full duration, we recommend using Warn Only. This alerts attendees to schedule conflicts while keeping their schedules flexible.

• Long-Duration Drop-in Events: For drop-in and demonstration events that span longer periods of time, we recommend using Allow Overlaps. This setting will allow attendees to join an event without any extra prompting.